Terms of service and refund policy

Last updated 12 August 2026 · Eleven Octaves LLC, Jacksonville, Florida

1. Who you are contracting with

These terms are an agreement between you and Eleven Octaves LLC, a Florida limited liability company operating The Eleven Octave Method ("we", "us", "I"). Buying anything on this site means you accept these terms.

2. What you are buying

Three separate things are sold on this site, and you are only buying the one you paid for.

• The Follow-Through Diagnostic ($19) — a digital product. You get immediate access to a written diagnostic, the written method, and a seven-day tracking sheet, and you submit your answers to me. I will send you a written response to those answers within three business days of receiving them. There is no call, no live session and no scheduled time attached to this product.
• The Follow-Through Session ($39) — one private 30-minute consultation by video, plus the written materials named on the offer page.
• Personal Reset ($99) — one private 60-minute consultation by video, plus the written materials and the single day-seven follow-up message named on the offer page.

None of these is an ongoing program, a subscription, a membership, or a commitment beyond what is named above. Nothing renews and nothing bills you twice.

You must be 18 or older to buy anything on this site.

The written materials are licensed to you personally for your own use. You may print them and use them as much as you like. You may not resell them, republish them, or distribute them to other people.

3. What none of this is

Everything sold here — the written diagnostic as much as the sessions — is educational and behavioral coaching. It is not therapy, counseling, psychotherapy, medical care, psychiatric care, addiction treatment, trauma treatment or crisis support, and they are not a substitute for any of those. Rodney D. Phillips Jr. is not a licensed therapist, counselor, psychologist or medical provider. Nothing said in a session is a diagnosis, an assessment of your mental health, or a treatment plan.

If you are in crisis, having thoughts of harming yourself, in active substance withdrawal or dependence, in an unsafe situation, or under care where this kind of program might interfere, do not book. In the United States, call or text 988 for the Suicide & Crisis Lifeline, or 911 in an emergency.

If any of this comes up during a session, I will end the session, give you referral information, and refund what you paid.

4. No guarantee of results

No outcome is guaranteed. I do not promise any change in your confidence, income, employment, relationships, physical condition, mental health, habits or discipline. What you get is the product or session as described and the materials as described. What happens afterwards depends on what you do.

5. Refund policy

The Follow-Through Diagnostic ($19)

Email admin@elevenoctaves.com within 14 days of purchase and I will refund it in full, with no questions asked and no explanation required. This applies even though the materials were delivered to you immediately and even if you have already used them.

Before your session

Cancel or reschedule any time up to 12 hours before the scheduled start and you get a full refund, no questions asked.

After your session

If the session did not deliver what the offer page said it would, tell me within 7 days of the session and I will refund it.

How refunds are paid

Refunds are returned to your original payment method and normally appear within 5–10 business days, depending on your bank or card issuer.

6. Scheduling, lateness and no-shows

• You book your own time slot. Times are shown in your local time zone.
• You may reschedule once at no charge up to 12 hours before the start.
• If you arrive late, the session still ends at its scheduled end time.
• If you do not attend and did not cancel at least 12 hours in advance, the session is treated as delivered and is not automatically refunded. Contact me anyway if something genuinely went wrong — I would rather hear about it.
• If I have to cancel or cannot attend, you choose: a new time, or a full refund.

7. Payment

Payment is taken at the time of booking, in United States dollars, through Stripe. I do not see or store your full card number. The price shown on the offer page at the time you book is the full price of the session; there is no additional or recurring charge.

8. Recording

Sessions are not recorded unless you give explicit consent at the start of the call, which I will log. You may decline, and declining changes nothing about the session. Please do not record without telling me — Florida law requires the consent of all parties.

9. Intake information

You will answer a short set of questions when you book. Please do not include medical, psychiatric, diagnostic or mental-health information. It is not needed to deliver the session and I should not be holding it. See the privacy policy for what is collected and how long it is kept.

10. Confidentiality, and its limits

What you say in a session stays private. I keep working notes so I can follow up with you, and I keep anonymous notes about patterns across customers so the method improves. I will not publish anything identifying you without your written permission. Because I am not a licensed clinician, this arrangement does not carry legal therapist–client privilege, and you should not treat it as though it does.

11. Conduct, and my right to end a session

I may end a session and refund it if the conversation becomes abusive or threatening, if you are impaired to the point that the session cannot be delivered, or if what you need falls outside the scope described in section 3.

12. Your own material

Your answers, notes and plans are yours. The session structure, frameworks, templates and written materials of The Eleven Octave Method remain the property of Eleven Octaves LLC and are licensed to you for your personal use. Please do not resell, publish or teach them as your own.

13. Limitation of liability

To the fullest extent permitted by Florida law, the total liability of Eleven Octaves LLC arising out of or relating to a session is limited to the amount you paid for that session. We are not liable for indirect, incidental or consequential losses. Nothing here limits liability that cannot be limited by law.

14. Governing law

These terms are governed by the laws of the State of Florida. Any dispute will be brought in the state or federal courts located in Duval County, Florida.

15. Changes to these terms

These terms may change. The terms that apply to your session are the ones published on the date you booked it, and the updated date at the top of this page tells you which version you are reading.

16. Email and text messages

If you give me your email address, I will use it to deliver what you bought and to answer you. I will only send you marketing or update emails if you asked for them, and every one of those has an unsubscribe link.

If you enter your mobile number and tick the box agreeing to texts, you are giving Eleven Octaves LLC express written consent to send you text messages at that number, including messages sent with automated technology, about sessions, availability and updates — roughly four a month or fewer. Agreeing to texts is not a condition of buying anything on this site. Message and data rates may apply. Reply STOP to any message to stop all texts, or HELP for help. You can also email admin@elevenoctaves.com and I will remove your number myself.

17. Contact

Eleven Octaves LLC, Jacksonville, Florida — admin@elevenoctaves.com. I answer my own email.